News & Information

Press release

Bridge Care Suites Announces New Executive Director

 

Springfield, Illinois.  December 15, 2015 – The Bridge Care Suites is pleased to announce the promotion of Tanisha McCullough to Executive Director of The Bridge Care Suites.

Tanisha previous served as Business Office Manager and Human Resources Director for The Bridge Care Suites, and has demonstrated great leadership characteristics that make her a natural fit to assume the responsibilities of the facility.

Tanisha has been in the healthcare industry for over two decades, and began her career as a Certified Nurse Assistant and Restorative Nurse Aide in 1996. She was promoted to staffing scheduler and later to Human Resources Specialist before assuming her first role as Business Office Manager in 2011. Tanisha has been a key performer for

The Bridge Care Suites since its inception, and was part of the original management team that opened the facility.

“The Bridge Care Suites will be in capable and competent hands with Tanisha’s oversight, and we are extremely grateful for her dedication to the facility, and the residents of Springfield and Central Illinois.” Said Mark Shapiro.

Tanisha graduated from Robert Morris University in 2008 with her Associate’s Degree in Business Administration. She maintains her license as a Certified Nurse Assistant and Rehabilitation Aide.

 

Press release

Bridge Care Suites Receives 2015 Customer Experience Award from Pinnacle Quality Insight

 

Springfield, Illinois.  January 29, 2015 – The Bridge Care Suites, a Springfield, Illinois – based provider of Short-Term Therapy Services, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience AwardTM. The Bridge Care Suites displays a continued dedication to providing Best in Class senior healthcare services and qualifies for the award in the categories of:

 

Professional Therapy Services

Individual Needs

Cleanliness

Safety and Security

Laundry Services

 

Lisa Cone, Executive Director of The Bridge Care Suites describes receiving the award(s) as an honor, stating that "This award reflects the dedication of the entire staff at The Bridge Care Suites to provide a hospitality-based experience while helping people receive the therapy they need to get back to feeling better, faster."

 

Throughout its history of serving the community, The Bridge Care Suites has placed a strong emphasis on ensuring that the individual needs of every guest are met. Over the course of 2014, a sampling of The Bridge Care Suites' customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate The Bridge Care Suites in specific categories.

 

Every month, The Bridge Care Suites has gathered its real-time survey results in order to gain a better understanding of the guest’s needs and make improvements when necessary.

 

By qualifying for the Pinnacle Customer Experience Award™, The Bridge Care Suites has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each guest’s experience.

A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.